FAQ
Frequently Asked Questions (FAQ)
Find answers to the most common questions about hausundgve, our home products, orders, shipping, returns, and more. If you don’t see your question here, contact our customer service team.
Orders
How do I place an order?
Simply browse our website, add your desired home products to your cart, and proceed to checkout. Enter your shipping, billing, and payment information, then confirm your order. You’ll receive an order confirmation email with your order number shortly after.
How do I check my order status?
Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Use this number to track your package on the shipping carrier’s (USPS/UPS/FedEx) website. For unshipped orders, contact us at becknermousey@gmail.com with your order number.
Can I cancel or modify my order?
You can cancel or modify your order only if it has not been processed or shipped. Contact us immediately at becknermousey@gmail.com with your order number. Once shipped, cancellations/modifications are not possible – refer to our Return Policy for return options.
Shipping
Is shipping really free?
Yes! We offer free standard shipping on all orders within the 50 United States – no minimum order value required. Free shipping is automatically applied at checkout.
How long does shipping take?
Delivery times vary by location: 1-3 business days for Ohio (local), 2-4 days for the Midwest, 3-5 days for the East Coast, and 4-7 days for the West Coast. All times are estimated (excluding weekends/holidays) and start after your order is processed (1-2 business days).
Do you ship to PO Boxes or international addresses?
Currently, we only ship to physical street addresses within the 50 United States. We do not ship to PO Boxes, APO/FPO addresses, or international locations.
Returns
What is your return policy?
We offer a 30-day free return policy for all home products. Returns are free (we cover all shipping costs), and there are no restocking fees. Items must be in their original, unused condition with all packaging/tags. View our full Return Policy for details.
How do I initiate a return?
Contact us at becknermousey@gmail.com (our preferred return method) with your order number, product name, and quantity to return. We’ll send you a free pre-paid return shipping label and detailed instructions within 2 business days.
How long does a refund take?
Once we receive and inspect your returned item (3-5 business days after delivery to our warehouse), we’ll initiate your refund. Refunds are credited to your original payment method and take 3-7 business days (credit cards) or 1-2 business days (PayPal) to process.
Payments
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All payments are processed securely through third-party payment processors – we do not store your full payment information.
Do you charge sales tax?
Sales tax is applied only where required by US state law. The applicable sales tax rate is calculated based on your shipping address and added to your order at checkout. All prices on our site are pre-tax (USD).
Products
Do your products come with a warranty?
All our home products come with a 30-day manufacturer’s warranty against defects in materials and workmanship. If you receive a defective item, contact us at becknermousey@gmail.com with photos – we’ll ship a replacement for free or process a full refund.
Are your products in stock?
Most products are in stock and ship within 1-2 business days. Out-of-stock products are marked as "Out of Stock" on the product page, with an estimated restock date (if available). We will notify you immediately if an item in your order is out of stock.